Returns & Exchanges

Returns and Exchanges Policy:

Thank you for shopping at Purr-fect Picks We want you to be satisfied with your purchase, and we strive to provide excellent customer service. Please read our Returns and Exchanges Policy below:

1. Returns: We only accept returns if the item received is damaged or if you received the wrong item. To be eligible for a return, please contact our customer service team within 7 days of delivery to report the issue and obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.

2. Exchanges: We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same item, please contact our customer service team promptly to arrange for an exchange. We will provide further instructions on how to proceed with the exchange process.

3. Refunds: Refunds are issued for returned items that meet the criteria outlined above. If approved, your refund will be processed to your original method of payment within [number] days after we receive the returned item.

4. Damaged or Lost Items: If your order arrives damaged or if an item is missing from your order, please contact us immediately so we can resolve the issue promptly. Claims for damaged or lost items must be reported within 7 days of delivery